Track Your Order
Once your order ships, we’ll send a shipping confirmation email with tracking information when it is available from the fulfillment carrier.
How to track your order
1. Check your shipping confirmation email
If tracking is available, use the tracking link or number in that email to follow the shipment.
2. Check your account order history
If you created an account, you can sign in to review your order status.
What to expect
Processing time varies by product and fulfillment source. Many orders are prepared within 1–3 business days, while some may require additional time before shipment.
Products in the same order may ship separately if they are fulfilled from different locations.
Tracking can occasionally pause between carrier scans or during a last-mile handoff, so a temporary lack of updates does not always mean the package has stopped moving.
If your order is outside the delivery estimate shown for your purchase, or you have not received expected shipping information, contact support@fishtailglobal.com with your order number and we’ll help investigate.