Frequently Asked Questions

What if I want to return a product?

We accept eligible returns within 15 days of delivery. Please see our Refund Policy for eligibility, conditions, and return instructions.

Where do you ship?

We currently ship within the United States. We're focused on providing a reliable U.S. shopping experience and may expand to additional destinations in the future.

How long will my order take to arrive?

Delivery times vary by product, destination, inventory availability, and carrier. Please refer to the estimated delivery information provided during checkout or in your order communications when available.

How can I get in touch?

We're happy to help — email us at support@fishtailglobal.com and we'll get back to you within 24 hours.

Will I receive tracking information?

When tracking information is available from the fulfillment carrier, we'll send it to the email address associated with your order.