Frequently Asked Questions

Orders & Shipping

How long does order processing take?

Processing time varies by product and fulfillment source. Many orders are prepared within 1–3 business days, while some may require additional time before shipment.

How long will delivery take?

Delivery depends on the product, inventory location, destination and carrier. Delivery estimates shown on a product page or at checkout are estimates rather than guarantees.

Where do products ship from?

We work with multiple fulfillment sources, and fulfillment origin can change as inventory changes. Orders may be fulfilled from different locations depending on product availability.

Will all items in my order arrive together?

Not necessarily. If items are fulfilled from different locations, they may ship separately and can arrive on different days.

Will I receive tracking?

We provide tracking information when it is available from the fulfillment carrier. Tracking may update in stages, and some carrier handoffs can temporarily limit scan visibility.

Returns & Problems With an Order

Can I return an item?

Return eligibility, timing and conditions are governed by our current Refund Policy. Please review that policy before ordering and contact us before sending any item back.

How do I start a return?

Email support@fishtailglobal.com with your order number and the item you want to return. Please wait for return instructions before sending anything back, because the correct return destination can vary by product.

What if my item arrives damaged, defective or incorrect?

Contact us as soon as possible with your order number and clear photos of the item and packaging. We’ll review the issue and provide the appropriate next steps under our current Refund Policy.

Product Information

Will colors look exactly the same as the photos?

We try to represent products accurately, but colors and textures can appear slightly different depending on lighting and screen settings. Please review product dimensions before ordering.

Contact

How can I reach Fishtail Global?

Email support@fishtailglobal.com or use our Contact Us page. Please include your order number when contacting us about an existing order.